Line Detail Information Product # The product number. Description A detailed description of the product, including the name, version, language, platform, language, and product type. Program The name of the program the order was placed under. Group The name of the contract group responsible for this product. Contract # The number of the contract under […]
Editing an incomplete order
Poetic allows you to edit orders that have a status of either Entry in Progress or Entry with Errors. To change an existing order: On the Order menu, click Edit order. The Edit Order page displays. In the Order # field, type the number of the order you want to edit. To search for and […]
Displaying details about an order
Selecting the order to display The View Order page contains detailed information about an order. To search for an order and display its View Order page: On the Order menu, click Order status. The Search Orders page displays. If you belong to an end customer, Poetic automatically searches for and displays the orders for your […]
What is a credit card security code?
Your credit card security code is an additional number printed on the card itself. Requesting the security code helps prove that you have the card in your possession and that the card is valid. For Visa, Mastercard, and Discover cards, the security code is the last three digits of the number printed in the signature […]
Creating a new order
About completing the order process As you complete each step of the order entry process, Poetic verifies that the information on the current tab is complete before allowing you to continue to the next step. The order must be free of errors before you can submit it. For information about the types of errors that […]
Copying an order
About copying orders Depending on your security privileges, you can copy an existing order to create a brand new order. The publisher configures the types of orders that can be copied. Using the Copy order button On the Search Orders page, to copy an order: Click the Select radio button next to the order. Click […]