Each company has a primary contact. This person is the default point of contact for the company. To change the primary contact: On the Overview tab of the Company Profile Maintenance page, click Change Primary Contact. The Search Users form displays the company’s active users. You can use the search criteria to narrow the list […]
Authenticating a new user
When a user registers as a new user for an existing company, their record is flagged to indicate that they need to be authenticated. The authentication confirms that the user belongs to the company. Unauthenticated users cannot log into Poetic with a user name and password. They can only log in with a LAC. When […]
Adding users to your company
To add a user to your company: On the Administration menu, click My users. The Search Users page displays. Click Add User. The User Profile Maintenance form displays. Enter the user’s contact information, then click Save.
Inactivating and re-activating a company
To prevent all of the users of a company from having access to Poetic, you can inactivate the company. You can also re-activate a company that has been inactivated. Inactivating a company To inactivate a company: On the Overview tab of the Company Profile Maintenance page, click Make Inactive. The Inactivate Company form displays. Use […]
Viewing information about a return
To search for and view information about a return: On the Order menu, click Return status. The Search Returns page displays. If you belong to an end customer, Poetic automatically searches for and displays the returns for orders belonging to your company, with the search criteria section closed. In the search criteria, the Company name […]
Fields on the View Return page
Return Header Information Order # The number of the returned order. Click the order number to display the View Order page for the order. Program The name of the program under which the order was placed. Return status The status of the return. Return order # For received orders, the number of the return order […]