About inactivating and re-activating users
Poetic provides a function to allow you to inactivate and re-activate users.
An inactive user no longer has access to Poetic and cannot be selected as a coordinator, primary contact, or registered user.
Inactivating a user
You cannot inactivate a user if the user is:
-
A coordinator on an order
- A contract or upgrade coordinator on an active or expired contract
-
A primary contact for a contract
-
A primary contact for a company
To inactivate a user:
- On the Overview tab of the User Profile Maintenance page, click Make Inactive. The Inactivate User form displays.
- Use the notes tabs to enter any notes concerning why the user is being inactivated.
- Click Inactivate User.
Re-activating a user
You cannot re-activate a user if:
- The user’s company is inactive
- The user’s address information is incomplete
- The email address cannot be validated
To re-activate a user:
- On the Overview tab of the User Profile Maintenance page, click Make Active. The Activate User form displays.
- Use the notes tabs to enter any notes concerning why the user is being re-activated.
- Click Activate User.