Companies and users
| +COMP | Company – Create company |
| COMPU | Company – Add or edit company using SetExternalProfile |
| COMRG | Company – Merge companies |
| CONTU | User – Add or update user using SetExternalProfile |
| GEGRP | Group – Process GetPoeticGroup request |
| INVTE | User – Send Invite to Site |
| LKSND | User – Send notification to linked user |
| SEGRP | Group – Send SetExternalGroup message |
| SPPRO | Profile – Process SetPoeticProfile request (single-threaded processing) |
| UAUTH | User – Send User Authentication Request |
| XCMRG | Company – Merge companies using a MergePoeticCompany request |
Products and other administration
| +SKU | Product – Add or update product |
| DMACT | Admin – Migrate client activation data into Poetic |
| DMPRF | Admin – Migrate client profile data into Poetic | EXPRT | Admin – Export Poetic settings |
| IMPRT | Admin – Import Poetic Settings |
| JOBNT | Admin – Send background job completion notification |
| JREXP | Reports – Export Jasper report |
| JRIMP | Reports – Import Jasper report |
| LCOMT | Product – Import component file |
| LSFED | Admin – Import list value flat file |
| NTEXP | Admin – Export notification templates |
| NTIMP | Admin – Import notification templates |
| PCOMT | Component – Create product component |
| PRDEX | Admin – Export product settings to XML |
| PRDIM | Admin – Import product settings from XML |
| SKFED | Product – Import product file |
| SNFED | Admin – Import serial number file |
Entitlements
| +LAC | Entitlement – Generate LACs |
| ENTTR | Entitlement – Channel transfer |
| ETRJN | Entitlement – Send Entitlement Transfer Job Complete notification |
| INVAC | Entitlement – Send Invite to Activate |
| LCEXP | Entitlement – Send license expiration notification |
| LCFED | Entitlement – Import entitlement flat file |
| LICUP | Entitlement – Send SetExternalEntitlement |
| SEENT | Entitlement – Send SetExternalEntitlement parent record |
| TRENT | Entitlement – Transfer assigned entitlements |
| XENT | Entitlement – Create entitlement from SetPoeticEntitlement |
Activation
| AVEXP | Activation – Export activation validation sets |
| AVFED | Activation – Import activation validation sets |
| BACNT | Activation – Send Batch Activation Certificate |
| BACTV | Activation – Process batch activation |
| BADRG | Activation – Advanced Batch Activation |
| BAJNT | Activation – Send Batch Activation Job Complete |
| BREGN | Activation – Batch Regenerate Keys |
| BRENM | Activation – Batch Rename Machines |
| BRHST | Activation – Batch Rehost |
| BRTRN | Activation – Batch Return |
| CERNT | Certificate – Send Activation Certificate |
| EBRTN | Activation – Send BatchReturnPoeticRegistrationResponse after delay |
| EREGP | Activation – Send RegisterPoeticEntitlementResponse after delay |
| MACTR | Certificate – Transfer machines |
| RGFED | Activation – Import entitlement registration flat file |
| RTPRG | Activation – Send ReturnPoeticRegistrationResponse after delay |
| XACT | Activation – Activate entitlements automatically |
Contracts
| +CONT | Contract – Create contract |
| *CONT | Contract – Update contract |
| CORUP | Contract – Send coordinator modification notification |
| CTPMR | Contract – Mass replace contract parties |
Orders and quotes
| +ENT | Orders – Create entitlements from order |
| +INVC | Orders – Create invoice |
| +ORDR | Orders – Create order |
| CCCAP | Orders – Credit card capture |
| CFED | Orders – Import credit feed |
| CPLOD | Orders – Import carrier price file |
| CRDRL | Orders – Process order credit release |
| CRLOD | Orders – Read credit release |
| I856R | Orders – Send shipping receipt to ERP system |
| IFSAK | Orders – Send purchase order to ERP system |
| INCLP | Orders – Generate one invoice per purchase order |
| OAUTH | Orders – Send SetExternalSalesOrder |
| OBLCK | Orders – Block order |
| OCOMP | Orders – Send order complete notification |
| OCONF | Orders – Receive confirmation from suppliers/IFS |
| OFULN | Orders – Send SetExternalInvoicedSalesOrder |
| ORDPR | Orders – Re-price and save the order |
| ORFED | Orders – Import sales order flat file |
| OSHIP | Orders – Update order status to shipped |
| OTEKN | Orders – Send TEK support notification |
| OTRFN | Orders – Send order shipment notification |
| P856R | Orders – Receive 856 notice |
| PARCV | Orders – Receive preliminary authorization approval |
| PO850 | Orders – Create Purchase Order 850 EDI file |
| PO855 | Orders – Create Purchase Order Acknowledgement (855) |
| PO997 | Orders – Receive 997 receipt from MMI |
| PORDR | Orders – Create purchase order |
| PRFED | Orders – Receive price file |
| RETRN | Orders – Create return order |
| SEPRQ | Orders – Send SetExternalPurchaseRequest |
| SH997 | Orders – Receive shipping acknowledgement |
| SHFED | Orders – Import shipping receipt flat file |
| SHREC | Orders – Receive shipping information |
| SPPRQ | Orders – Receive SetPoeticPurchaseRequest |
| XORDC | Orders – Auto-generate fulfillment order |
Renewals
| ORDUP | Renewal – Update renewal order |
| RENAU | Renewal � Authorize renewal request |
| RENNA | Renewal – Send renewal authorization notification |
| RENNE | Renewal – Send renewal expired notification |
| RENNL | Renewal – Send final notice |
| RENNR | Renewal – Send renewal request notification |
| RENNT | Renewal – Send renewal notification |
| RENPE | Renewal – Send Post-Expiration Notification |
| RENRM | Renewal – Send renewal reminder |
| RENRQ | Renewal � Create renewal request |
Downloads (ESD)
| DODWL | Downloads- Process DoPoeticDownload request |
| ESDDI | Downloads – Import download detailed descriptions |
| ESDEX | Downloads – Export downloads to flat file |
| ESDIM | Downloads – Import download flat file |
| GEDWL | Downloads – Process GetPoeticDownloadList request |
Upgrades
| AFEXP | Upgrade – Export automated upgrade job |
| AFFOR | Upgrade – Run job in validation mode |
| AFIMP | Upgrade – Import automated upgrade job |
| AFL | Upgrade – Run job in execution mode |
| BUPGD | Upgrade – Batch upgrade |
| UPGNT | Upgrade – Send upgrade notification |
| UPGRN | Upgrade – Send upgrade request notification |