What are events? Unlike background jobs, which can run on a regular schedule, an event performs asynchronous processing and can occur only once. All of the events are controlled by a background job. For example, when users activate entitlements, an event is created to implement the activation. The next time the event background job runs, […]
Using widgets
Widgets provide quick access to key Poetic functions and allow you to view available entitlement and machine information from the Poetic home page. Based on your preferences, each widget can be added or removed. However, the home page must contain at least one widget. The Poetic home page consists of the following widgets: Quick Keys […]
Toggling the security model (channel users)
The security model helps determine how much data each user has access to. Standard mode allows you access to all entitlements that your company is a party to (dealer, sold-to, or end customer). Service mode allows you access to all entitlements that are assigned to groups for which you or your company is a coordinator. […]
Conducting searches in Poetic
Many functions in Poetic require you to search for specific records in the Poetic database, either to perform an action on a specific record (edit, view, etc.) or to select a specific record to populate a field. Types of searches There are two basic types of searches: Searching for an item on which to perform […]
Turning off pop-up blockers
Why must pop-up blocking be turned off? The function you requested requires the use of pop-ups. To continue, you need to turn off pop-up blocking. The sections below describe how to turn off browser-level pop-up blocking for Firefox and Internet Explorer. Please remember to also turn off any third-party pop-up blockers you may have installed. […]
Logging into Poetic
For users without a Poetic login, the login page may include an option to log in with a License Authorization Code (LAC). Each LAC is associated with specific entitlements. When you log in with a LAC, you may be able to activate those entitlements, manage the associated activated items, or download associated files. For information […]