Poetic’s trade block management function allows users to conduct trade checks before marking entitlements for upgrade with an external trade compliance service provider. Trade compliance checks can result in a trade block on the entitlement. Some common types of trade blocks are Embargos, Legal Control, and Sanctioned Part Lists. Users can track, manage, and release […]
About products
What are products? Products (also referred to as features or SKUs (stock-keeping units)) are the items publishers sell to their customers. Each entitlement is assigned a product. A product may represent a license, a maintenance agreement, technical support, a renewal, or a physical item. Most products are loaded into Poetic using a flat file, but […]
About application security
The following diagram provides an overview of how Poetic controls each user’s access to Poetic functionality: The main elements of Poetic security are: Security role Each Poetic user is assigned a security role. The available roles are based on the company type for the company the user belongs to. See Adding and editing security roles […]
About notification templates
What are notifications? Notifications are messages sent to Poetic users. The sending of a notification is triggered by a specific event. For example, when a user generates entitlements, an email message may be sent to the users who can activate the entitlements. When users schedule reports, the report is attached to an email message. What […]
About managing reports
What are reports? Reports are snapshots of information from the Poetic database. Some reports may be simple tables of information, while others have more complex layouts. Poetic provides a default set of reports based on the modules included in the Poetic instance. Publishers can also create custom reports to meet their particular reporting needs. Users […]
About managing downloads
What is a download? A download is an electronic file that is made available to customers. A download might be: A software patch An upgrade A trial version of software Documentation Poetic users get access to available downloads from the Downloads page. See About downloading files for details. Attributes of a download For each download, […]