About product lines Product lines provide another higher level of hierarchy for products. Product lines group products from multiple families, and are used for very complex products that have many features. For example, a PBX system may have hundreds of features that can be turned on and off. Each of these features would be an […]
Adding and editing product family activation limits
About product family activation limits Each license version of product family may have a limit on the quantity that can be installed on any given machine or registration certificate. This limit is most commonly used for hardware-related products limited by the number of ports on the machine. For example, if a machine can only support […]
Adding and editing custom error messages
About custom error messages If you customize Poetic by adding additional functionality, you may also need error messages to accompany that functionality. The developer uses these error messages in their code. Poetic allows you to create custom error messages. Error messages you create are placed in a special Custom category. Displaying the Search Error Messages […]
Adding and editing activation rule sets
About activation rule sets Each product can be assigned a set of rules for when users activate entitlements for that product. The rules control the information users can enter and the format required for that information. They also control how products are activated together. The activation rule sets include rules for: The activation method. Activation […]
Activating and deactivating events
Activating events Events are activated automatically when the background job runs that processes events. You can also activate events immediately if you need them to occur sooner. To activate an event: On the Search Events page, to display a list of events, enter search criteria, then click Search Events. See Conducting searches for more information […]
About upgrades and notification mailings
Poetic’s automated upgrade function allows you to set up multiple criteria and then perform a scheduled action based on those criteria. The most common use of the automated upgrade function is to automatically provide upgrades to users who have up-to-date maintenance for a specific product. Poetic supports the following types of upgrade jobs: Paid upgrades, […]