Order Management

Your credit card security code is an additional number printed on the card itself. Requesting the security code helps prove that you have the card in your possession and that the card is valid. For Visa, Mastercard, and Discover cards, the security code is the last three digits of the number printed in the signature […]

About completing the order process As you complete each step of the order entry process, Poetic verifies that the information on the current tab is complete before allowing you to continue to the next step. The order must be free of errors before you can submit it. For information about the types of errors that […]

About copying orders Depending on your security privileges, you can copy an existing order to create a brand new order. The publisher configures the types of orders that can be copied. Using the Copy order button On the Search Orders page, to copy an order: Click the Select radio button next to the order. Click […]

For orders with a status of Pending Authorization , you can still change the order payment method. To change the payment method for an order: On the Order menu, click Order status. The Search Orders page displays. To display a list of orders, specify search criteria, then click the Search Orders button. In the order […]

Poetic allows you to cancel orders that are no longer needed or that have errors that cannot be resolved. You can only cancel orders with a status of Entry in Progress or Entry with Errors. You cannot cancel orders that have been processed. To cancel an order: On the Order menu, click Edit order. The […]

About authorizing returns Once a return has been requested, a decision must be made whether to allow (authorize) the request. The authorization process includes an option to escalate the request in order for someone else to make the authorization decision. Searching for and selecting a return to authorize To search for and select a return […]