Order Management

Searching for and selecting an order to return On the Order menu, click Request return. The Search Orders page displays. In the Search Criteria, the Order status is set to Invoiced and cannot be changed. You can only return invoiced orders. If you belong to an end customer, Poetic automatically searches for and displays the […]

About receiving returns When an order needs to be physically returned, then when the returned item arrives, the return is received in Poetic. If the order is only partially received, for example if the items are returned in multiple shipments, then you can specify the partial quantity returned and set the return status to Partially […]

Displaying the Poetic shopping cart From a publisher catalog The publisher catalog can include options to add an item to the cart or view the cart. When you click one of these options, your current Shopping Cart displays. From the Poetic menu In the Poetic menu, click Order. On the Order menu, click Shopping cart. […]

Poetic allows users to manage the return of products from invoiced orders. The return process is as follows: A return request for the order is created in the system. The request is reviewed to determine whether it should be permitted. If the user isn’t qualified to make that decision, they can escalate the return request. […]

Poetic allows you to edit orders that have a status of either Entry in Progress or Entry with Errors. To change an existing order: On the Order menu, click Edit order. The Edit Order page displays. In the Order # field, type the number of the order you want to edit. To search for and […]

Selecting the order to display The View Order page contains detailed information about an order. To search for an order and display its View Order page: On the Order menu, click Order status. The Search Orders page displays. If you belong to an end customer, Poetic automatically searches for and displays the orders for your […]