To search for and view information about a return: On the Order menu, click Return status. The Search Returns page displays. If you belong to an end customer, Poetic automatically searches for and displays the returns for orders belonging to your company, with the search criteria section closed. In the search criteria, the Company name […]
Order Management
Fields on the View Return page
Return Header Information Order # The number of the returned order. Click the order number to display the View Order page for the order. Program The name of the program under which the order was placed. Return status The status of the return. Return order # For received orders, the number of the return order […]
Fields on the View Order page
Order Detail tab Order Header The Order Header section displays at the top of every tab of the View Order page. It contains general information about the order. Order # The order number. Trader If the order was created via XML, the trader associated with the XML document. Status The current status of the order. […]
Fields on the View Order Line Status page
Line Detail Information Product # The product number. Description A detailed description of the product, including the name, version, language, platform, language, and product type. Program The name of the program the order was placed under. Group The name of the contract group responsible for this product. Contract # The number of the contract under […]
Types of order entry errors
Order Entry – Selection page Create New Order Invalid Contract The contract number entered does not exist. Verify that the contract number is accurate. Contract is not active The contract is inactive. You can only place orders under active contracts. Contact the appropriate representative. Change order Invalid order number The order number entered does not […]
Tracking shipped orders
Poetic allows you to track the shipping status for orders containing physical products. You can only display shipping information for orders with a status of Shipped or Invoiced. To track a shipment: On the Order menu, click Order status. The Search Orders page displays. To display a list of orders, enter search criteria, then click […]