For users without a Poetic login, the login page may include an option to log in with a License Authorization Code (LAC). Each LAC is associated with specific entitlements. When you log in with a LAC, you may be able to activate those entitlements, manage the associated activated items, or download associated files. For information […]
Basics
Turning off pop-up blockers
Why must pop-up blocking be turned off? The function you requested requires the use of pop-ups. To continue, you need to turn off pop-up blocking. The sections below describe how to turn off browser-level pop-up blocking for Firefox and Internet Explorer. Please remember to also turn off any third-party pop-up blockers you may have installed. […]
Conducting searches in Poetic
Many functions in Poetic require you to search for specific records in the Poetic database, either to perform an action on a specific record (edit, view, etc.) or to select a specific record to populate a field. Types of searches There are two basic types of searches: Searching for an item on which to perform […]
Toggling the security model (channel users)
The security model helps determine how much data each user has access to. Standard mode allows you access to all entitlements that your company is a party to (dealer, sold-to, or end customer). Service mode allows you access to all entitlements that are assigned to groups for which you or your company is a coordinator. […]