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What are products? Products (also referred to as features or SKUs (stock-keeping units)) are the items publishers sell to their customers. Each entitlement is assigned a product. A product may represent a license, a maintenance agreement, technical support, a renewal, or a physical item. Most products are loaded into Poetic using a flat file, but […]

Poetic’s trade block management function allows users to conduct trade checks before marking entitlements for upgrade with an external trade compliance service provider. Trade compliance checks can result in a trade block on the entitlement. Some common types of trade blocks are Embargos, Legal Control, and Sanctioned Part Lists. Users can track, manage, and release […]

Poetic’s automated upgrade function allows you to set up multiple criteria and then perform a scheduled action based on those criteria. The most common use of the automated upgrade function is to automatically provide upgrades to users who have up-to-date maintenance for a specific product. Poetic supports the following types of upgrade jobs: Paid upgrades, […]

Activating events Events are activated automatically when the background job runs that processes events. You can also activate events immediately if you need them to occur sooner. To activate an event: On the Search Events page, to display a list of events, enter search criteria, then click Search Events. See Conducting searches for more information […]

About activation rule sets Each product can be assigned a set of rules for when users activate entitlements for that product. The rules control the information users can enter and the format required for that information. They also control how products are activated together. The activation rule sets include rules for: The activation method. Activation […]

About custom error messages If you customize Poetic by adding additional functionality, you may also need error messages to accompany that functionality. The developer uses these error messages in their code. Poetic allows you to create custom error messages. Error messages you create are placed in a special Custom category. Displaying the Search Error Messages […]