Poetic allows users to manage the return of products from invoiced orders.
The return process is as follows:
- A return request for the order is created in the system.
- The request is reviewed to determine whether it should be permitted. If the user isn’t qualified to make that decision, they can escalate the return request.
If the request is valid, the user authorizes the request.
If the request isn’t permitted, the user denies (does not authorize) the request.
- If the return involves physically returning a product, for example, mailing back a CD, then when the product arrives, the publisher receives the return. If the return receipt isn’t complete, the user sets the return status to Partially Received.
If the return receipt is complete, the user generates a return receipt.
For more information on each of the steps in this process, see: