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Configuring list values for selecting notification templates

Whenever users select from a dropdown a notification template to use for a specific purpose, the values in the dropdown come from a list maintained from the list value maintenance function. Using a list allows you to localize the template names.

The list is called NOTIFICATION_TEMPLATE_ **categoryCode**, where **categoryCode** is the code representing the category to which the template belongs.

For example, templates related to renewal belong to the RENEW category. The available renewal templates are in the list NOTIFICATION_TEMPLATE_RENEW.

For each template in the list:

  • The list value code is the template name
  • The description is the text to display in the dropdown

For information on working with list values, see Editing and localizing list values.

Not all templates can be selected from a dropdown. Here are the current lists for the template selection dropdowns:

NOTIFICATION_TEMPLATE_CERNT Activation certificate notifications
NOTIFICATION_TEMPLATE_CONTR Contracted-related notifications
NOTIFICATION_TEMPLATE_INVAC Invite to Activate notifications
NOTIFICATION_TEMPLATE_ORDER Order-related notifications
NOTIFICATION_TEMPLATE_RENEW Renewal-related notifications
NOTIFICATION_TEMPLATE_RETUN Order return authorization notifications
NOTIFICATION_TEMPLATE_TEK Technical support notifications
NOTIFICATION_TEMPLATE_UPGRA Automated upgrade notifications

When you create a new template in one of these categories, you must add the new template to the list.

Filed Under: Admin

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